RESERVATIONS POLICY

All reservations are for a dining time of 120 minutes. Please note that our capacity is restricted at this time. As such, we kindly ask that you assist us by arriving on time for your reservation. If you are running late or unable to make your reservation with us please give us as much notice as possible. If we are unable to get in contact with you after 30 minutes of your reservation time, we will consider you as a no show and release the table for other guests instead. If you do not show up for your reservation or cancel within 24 hours of your reservation, a cancellation fee of $50 per person will be charged.

Reservations made for seating in our outdoor courtyard will be subject to weather conditions on the day.  Should the weather not permit this reservation to go ahead, we can not guarantee there will be space to accommodate your reservation elsewhere in the venue and reserve the right to cancel the reservation. In this instance, no cancellation fee will be charged.

For groups of more than 6 guests, please contact us directly on hello@auterrawinebar.com.au

Public Holidays will incur a 15% surcharge.

Whilst we will do our best to accommodate dietary requirements, due to the limited nature and scale of our kitchen, we may not be able to meet all requests even with prior notice.

COVID-19 REQUIREMENTS

Due to Covid-19 regulations we are required by law to gather the contact details of all patrons individually prior to entry via checking in. We use the Victorian State Government 'Service Victoria' application and we have QR codes available for you and your guests to scan on arrival.

In line with the Victorian State Government advice, all patrons entering the venue must be fully vaccinated against Covid-19 and must provide proof of evidence to a staff member prior to dining. It is your responsibility to inform all of your guests of this requirement. If guests are not fully vaccinated we reserve the right to deny them entry and a cancellation fee may be charged at the discretion of the management team.

If you are currently unwell or experiencing cold and flu symptoms we ask that you please stay home.

Please note that the government has stipulated that wearing masks is mandatory indoors that means masks must remain on until you start eating or drinking, and go back on when you've finished.

Masks will be expected to be worn at all times during your visit including when walking through the venue or to the bathrooms.

 

We reserve the right at any time to cancel or alter any reservation in line with Covid 19 Regulations or advice given by the Victorian Government.